Question 1

Who own this website?

Accepted Answer

This website is provide by Bali Reservasi Indonesia, a legitimate and licensed Ferry Management Company based on Bali, Indonesia.

Question 2

Is there any other fee for fast boat service?

Accepted Answer

Our price covers all fees on normal trip. In case you bring spacious luggage such as surf board, some fast boat companies may charge for additional luggage fee, normally about IDR 25.000 per surf board.

Question 3

If I order a ticket including pick-up service, is there an additional fee?

Accepted Answer

Pick-up/drop-off service from the hotel where you are staying in Bali to Sanur Harbor is only for certain areas, please see the areas covered according to the package. If your hotel location is outside the covered area, there may be additional charges based on the distance outside area.

Question 4

Can I change the dates/reschedule of my ticket boat trip?

Accepted Answer

Dates change is allowed if there any available seats on the new dates with refer to our Terms and Conditions Policy. Please contact us by email, or by whatsapp on layanan customerservice di bawah ini.

Question 5

What is the cancellation policy if I book through semabuhillsfastboat.com?

Accepted Answer

For cancellation fast boat reservation, please refer to our Cancellation Policy, read detail in term of booking.

Question 6

Why should I book with semabuhillsfastboat.com?

Accepted Answer

Guaranteed to get tickets! Especially during peak season or for popular route such as Nusa Penida or the Gili Islands, tickets can sell out. Online booking on our site semabuhillsfastboat.com will ensure you get a place on the ferry you want.

Question 7

Can I re-book fast boat seats after cancellation?

Accepted Answer

Yes, re-booking seats are possible however it will be based on the availability upon booking is requested. There could be limited seats for a last-minute request.

Question 8

How to book a boat ticket to Nusa Penida/Gilis Island?

Accepted Answer

You can make it done in simple steps. Select trip/product, Fill your itinerary, If there is a pickup/drop off associated with your boat selection you will be asked to input the pickup/drop off address, Fill your detail billing information, On the last step, check everything before making the payment. You can then make the payment using credit card. Then the ticket will be sent to your email and you can use the ticket to check in.

Question 9

How long I should wait for the fast boat ticket after I make the payment?

Accepted Answer

We will manually check your reservation to make sure your trip will be good (we review your hotel location and flight time if any). If everything is good we normally send the ticket in less than a minute.

Please understand we currently work on local normal working hours. If you make the reservation during off hours we may send the ticket on daytime. Our working hours is 06.00 AM – 10.00 PM. Our time zone is GMT+8.

Question 10

What currency to use to make a reservation?

Accepted Answer

For fast boat service we set a fixed price in Indonesian Rupiah (IDR) and provide several currencies based on the fixed IDR price.

Question 11

How to calculate exchange rate?

Accepted Answer

You can use third-party applications on the internet to make it easier  calculate the exchange rate of your currency to IDR price.

Question 12

I can't use my card to make a payment. What do I have to do?

Accepted Answer

Please contact us via email or WhatsApp. We have a payment service where you are staying. Our staff will come and bring the EDC machine to the hotel where you are staying or you can pay directly to our staff.

Question 13

What method of payment is accepted?

Accepted Answer

Cash, Credit Card, Paypal, Wise, and bank payments are accepted. A 3% fee is chargeable for payment by Credit Card.

Question 14

Are taxes included in the rate?

Accepted Answer

Yes. Unless otherwise specified.

Question 15

What are the ports of departure?

Accepted Answer

Fast Boat Departure Points for Gili islands/Lombok

Bali all ports: Padangbai Port (Pelabuhan Padangbai)

Lombok: Bangsal Port (Pelabuhan Bangsal)

Gili Trawangan: Gili Trawangan Port (Pelabuhan Gili Trawangan)

Gili Air: Gili Air Port (Pelabuhan Gili Air)

Gili Meno: Gili Meno Port (Pelabuhan Gili Meno)

Nusa Lembongan: Nusa Lembongan Port (Pelabuhan Nusa Lembongan)

Nusa Penida: Nusa Penida Port (Pelabuhan Nusa Penida)

Fast Boat Departure Point for Nusa Lembongan/Nusa Penida

Bali all ports: Sanur Port (Pelabuhan Sanur)

Nusa Lembongan: Nusa Lembongan Port (Pelabuhan Nusa Lembongan)

Nusa Penida: Nusa Penida Port (Pelabuhan Nusa Penida)

Question 16

HARBOR TAX

Accepted Answer

A charge of IDR 20.000/person Harbor tax is applicable for passengers departing from Padang Bai/Gili Islands /Lombok Port. The tax has to be paid upon departure and is not included in the ticket price.

Question 17

Who are not allowed to travel on fast boat?

Accepted Answer

Pregnant women, senior traveller with unsupported health conditions.